Refund policy
RETURN & REFUND POLICY
Bye Bye Now™ (BBN™) | byebyenow.co Last updated: April 2026. At Bye Bye Now™, every product is made to order just for you. Because our items are custom-printed on demand, we are unable to accept returns or exchanges for buyer's remorse, sizing issues, or a change of mind.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or with a printing error, we will make it right. Please contact us within 7 days of delivery at hello@byebyenow.co with:
- Your order number
- A clear photo of the damaged or defective item
- A brief description of the issue
We will send a replacement at no charge or issue a full refund — your choice.
WRONG ITEM RECEIVED
If you received the wrong item, contact us within 7 days at hello@byebyenow.co with your order number and a photo. We will send the correct item immediately.
LOST PACKAGES
If your tracking shows delivered but you have not received your package, please allow 3 business days before contacting us. Packages are sometimes left with neighbors or held at a local facility. If your package is confirmed lost, contact us at hello@byebyenow.co and we will resolve it.
NON-RETURNABLE ITEMS
Because all BBN™ products are custom printed on demand, the following are non-returnable:
- Items purchased in the wrong size (please refer to our size chart before ordering)
- Items that have been worn, washed, or altered • Items purchased on sale or with a discount code
REFUND PROCESSING
Approved refunds are processed within 5–10 business days to your original payment method.
CONTACT US
Email: hello@byebyenow.co
Response time: Within 24–48 business hours
New Mind. New Life. Bye Bye Now™.